Terms of Service

1. Acceptance of Terms

By accessing, downloading, installing, or using the Narraxion application and all related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Cookie Policy, all of which are incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Astral Prism Srls, a company organized and existing under the laws of Italy, with registered office at Piazza Roma 5, 00015 Monterotondo (RM), Italy, VAT/Tax ID (PIVA/CF) 18380411001, REA RM-1781416 ("Astral Prism," "we," "us," or "our").

If you do not agree to these Terms in their entirety, you must not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes your acceptance of those changes, subject to the notice provisions set forth in Section 17.

These Terms apply to all visitors, registered users, and any other persons who access or use the Service, regardless of their country of residence.

2. Description of Service

Narraxion is an interactive text-based role-playing game ("RPG") available as a mobile application. The Service provides an interactive narrative experience in which artificial intelligence systems generate dynamic storylines, dialogues, and game events in real-time based on player choices and actions.

The Service includes, but is not limited to, the following features:

(a) Single-player campaigns — immersive narrative adventures in which a single player progresses through AI-generated storylines, making choices that shape the direction and outcome of the narrative.

(b) Multiplayer sessions — cooperative or shared narrative sessions in which multiple players participate simultaneously, contributing to a collectively shaped story.

(c) AI-generated narrative responses — all story text, dialogue, environmental descriptions, character interactions, and narrative events are generated in real-time by artificial intelligence systems. No two playthroughs are guaranteed to be identical.

(d) Collectible items — in-game digital items that players may acquire during gameplay, which serve as records of narrative achievements and milestones.

(e) Character portraits — AI-generated visual representations of player characters and non-player characters encountered during gameplay.

(f) Text-to-speech narration — AI-powered audio narration of narrative content, allowing players to listen to the story as it unfolds.

The specific features, functionalities, and content available through the Service may change over time as we develop and improve the platform. We reserve the right to modify, update, add, or remove features at our discretion, provided that such changes do not materially diminish the core functionality of credits you have already purchased.

Feedback and Surveys. We may periodically contact you at the email address associated with your account to request feedback about the Service. You may also encounter in-game feedback prompts at certain gameplay milestones. Participation in feedback is voluntary and does not affect your access to the Service. By creating an account, you acknowledge that we may contact you for this purpose.

3. Age Requirements

The Service is intended exclusively for individuals who are at least eighteen (18) years of age. By creating an account and using the Service, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into these Terms.

We do not knowingly collect personal information from, or direct our Service to, individuals under the age of 18. If we become aware that a user is under 18 years of age, we reserve the right to immediately suspend or terminate that user's account and delete all associated personal data, in accordance with applicable data protection legislation.

If you are a parent or guardian and believe that your child under the age of 18 has created an account or is using the Service, please contact us immediately at [email protected] so that we may take appropriate action.

The age restriction of 18 years applies regardless of the age of majority in your country of residence. This requirement reflects the nature of the AI-generated content available through the Service, which may include mature themes, complex narrative scenarios, and content that is not suitable for minors.

4. User Account

To access and use the full features of the Service, you must create a user account. Accounts may be created using an email address and password, or by authenticating through Google OAuth. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete.

Each individual may maintain only one (1) account. Creating multiple accounts is prohibited and may result in the suspension or termination of all associated accounts. If you believe your account has been compromised or duplicated without your consent, contact us at [email protected].

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and any authentication tokens. You must not share your login credentials with any third party. You are responsible for all activities that occur under your account, whether or not you have authorized such activities.

You agree to notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account, or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to suspend or terminate your account, at our discretion, if we reasonably believe that your account has been compromised, is being used in violation of these Terms, or poses a security risk to the Service or other users. Where feasible and where the violation is not of a serious nature, we will provide notice before taking such action, as further described in Section 14.

5. Purchases and Payments

Narraxion operates on a credit-based system. The Service offers credit packs available for purchase on demand. Credits are used to interact with the AI narrative engine, including but not limited to generating narrative responses, creating character portraits, and utilizing text-to-speech features. Each interaction with the AI consumes a specified number of credits, as indicated within the Service at the time of use.

All payments are processed securely by Stripe, Inc., a third-party payment processor. By making a purchase, you also agree to Stripe's terms of service and privacy policy. All transactions are denominated and processed in Euros (EUR). Prices displayed within the Service include applicable taxes where required by law.

Narraxion does not offer subscription plans. All purchases are one-time transactions for defined credit packs. There is no automatic renewal, recurring billing, or auto-charge of any kind. You will only be charged when you affirmatively complete a purchase.

Credits are non-transferable. You may not transfer, sell, trade, gift, or otherwise convey credits to any other user or third party. Credits are tied to the account that purchased them.

Credits do not expire. Purchased credits will remain available in your account for as long as your account is active and in good standing, subject to the termination provisions in Section 14.

Purchased credits are virtual items that exist solely within the Narraxion platform. Credits have no monetary value outside of the Service and cannot be redeemed for cash, exchanged for currency, or used as a form of payment outside of Narraxion.

We reserve the right to modify the pricing of credit packs at any time. Any pricing changes will be communicated to registered users with at least thirty (30) days' advance notice via email. Price changes will not affect credits already purchased prior to the effective date of the change.

If a payment is declined, disputed, or reversed (including chargebacks), we reserve the right to suspend your account and revoke any credits associated with the disputed transaction until the matter is resolved.

6. Right of Withdrawal (EU Consumers)

This section applies to you if you are a consumer residing in the European Union or the European Economic Area.

Pursuant to Directive 2011/83/EU on consumer rights, as transposed into Italian law by the Italian Consumer Code (Decreto Legislativo 6 settembre 2005, n. 206, Articles 52-59), you have the right to withdraw from a distance contract within fourteen (14) calendar days from the date of purchase, without giving any reason and without incurring any costs other than those expressly provided for by law.

However, in accordance with Article 16(m) of Directive 2011/83/EU and Article 59(o) of the Italian Consumer Code, please note the following regarding digital content: by purchasing credits and subsequently using them to generate AI-powered content (including narrative responses, character portraits, or text-to-speech outputs), you expressly consent to the immediate performance of the digital content service and expressly acknowledge that you thereby lose your right of withdrawal with respect to the credits that have been consumed. At the time of purchase, you will be asked to provide this express consent.

For unused credits, your right of withdrawal remains intact. If you wish to exercise your right of withdrawal for unused credits within the 14-day period, you may do so by contacting us at [email protected], clearly stating your intention to withdraw. You may use the model withdrawal form provided by Annex I(B) of Directive 2011/83/EU, but it is not obligatory.

Upon receiving a valid withdrawal request for unused credits, we will process your refund within fourteen (14) business days, using the same payment method you used for the original transaction, unless you expressly agree otherwise. No fees will be charged for the refund.

The burden of proof regarding the exercise of the right of withdrawal shall lie with you. We recommend that you submit withdrawal requests in writing (via email) and retain a copy for your records.

7. Intellectual Property

(a) The Service. The Narraxion application, including but not limited to all source code, object code, software, algorithms, databases, visual design, user interface, user experience elements, graphics, logos, trademarks, service marks, trade names, trade dress, and all other intellectual property embodied in or associated with the Service, are and shall remain the exclusive property of Astral Prism Srls or its respective licensors. These Terms do not grant you any right, title, or interest in or to the Service except for the limited, personal, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted herein are reserved.

(b) Your Content. Any creative input you provide during gameplay, including but not limited to your narrative choices, character names, character backstories, and other original creative contributions ("User Content"), remains your intellectual property. You retain all ownership rights in your User Content.

(c) AI-Generated Content. Narrative text, descriptions, dialogues, storylines, character portraits, and other content generated by the AI systems during your gameplay sessions ("AI-Generated Content") are provided to you for personal use. You are granted a non-exclusive, perpetual, worldwide license to use, share, publish, reproduce, and create derivative works from AI-Generated Content produced during your gameplay sessions, for both personal and non-commercial purposes. Astral Prism Srls does not claim ownership over AI-Generated Content produced during your individual gameplay sessions. The legal status of AI-generated works under copyright law varies by jurisdiction. We make no representations regarding the copyrightability or legal protections available for AI-Generated Content in your jurisdiction.

(d) Limited License to Us. By using the Service and submitting User Content, you grant Astral Prism Srls a non-exclusive, non-transferable, revocable license to use, reproduce, process, and display your User Content solely for the purpose of providing, operating, maintaining, and improving the Service. This license is limited to what is technically necessary to deliver the Service to you. This license is not perpetual and is not irrevocable; it terminates when you delete your account or upon termination of your account pursuant to Section 14. We will not use your User Content for marketing purposes without your separate, explicit consent.

(e) No Guarantees of Originality. AI-Generated Content is produced by machine learning models that may generate similar or identical content for different users. We make no warranties, representations, or guarantees regarding the uniqueness, originality, or copyrightability of any AI-Generated Content. You acknowledge that other users may receive content that is similar to or indistinguishable from content generated during your sessions.

8. User Conduct

You agree to use the Service responsibly and in compliance with all applicable laws, regulations, and these Terms. The following activities are expressly prohibited:

(a) Illegal Use. Using the Service for any purpose that is unlawful under applicable local, national, or international law, including but not limited to laws governing data protection, privacy, intellectual property, anti-terrorism, and consumer protection.

(b) Harmful Content Solicitation. Attempting to manipulate, prompt, or otherwise cause the AI systems to generate content that promotes, glorifies, incites, or facilitates violence, terrorism, hate speech directed at individuals or groups based on protected characteristics, child sexual abuse material (CSAM), sexual exploitation of minors, non-consensual sexual content, or any content that constitutes a criminal offense.

(c) Harassment. Engaging in harassment, bullying, intimidation, threats, stalking, or any form of abusive behavior directed at other users during multiplayer sessions or through any other feature of the Service.

(d) Impersonation. Impersonating any other user, Narraxion staff member, Astral Prism Srls employee, or any other person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.

(e) Reverse Engineering. Reverse engineering, decompiling, disassembling, decrypting, or otherwise attempting to derive the source code, underlying algorithms, data models, or architecture of the Service or any component thereof, except to the extent expressly permitted by applicable law notwithstanding this limitation.

(f) Automated Access. Using bots, scrapers, crawlers, spiders, automated scripts, or any other automated means to access, interact with, or extract data from the Service without our prior written authorization.

(g) Security Circumvention. Attempting to circumvent, disable, or interfere with any security features, access controls, authentication mechanisms, rate limiting, or other protective measures of the Service.

(h) Credential Sharing. Sharing, selling, lending, or otherwise making your account credentials available to any third party.

(i) Exploit Abuse. Exploiting any bugs, glitches, vulnerabilities, or unintended features of the Service for personal advantage or to the detriment of other users or the Service. If you discover a vulnerability, you are encouraged to report it responsibly to [email protected].

(j) Intellectual Property Infringement. Using the Service to create, generate, or distribute content that infringes upon the copyrights, trademarks, trade secrets, patents, or other intellectual property rights of any third party.

(k) Unauthorized Commercial Use. Using the Service, or any content obtained through the Service, for commercial purposes without prior written authorization from Astral Prism Srls.

(l) Service Interference. Taking any action that imposes an unreasonable or disproportionately large load on the Service's infrastructure, interferes with the proper functioning of the Service, or disrupts other users' ability to enjoy the Service.

Violation of these conduct rules may result in content removal, account suspension, or permanent account termination, at our discretion and in accordance with Section 14.

9. Content Moderation

Astral Prism Srls reserves the right, but is not obligated, to review, monitor, filter, remove, restrict access to, or take any other action with respect to any content within the Service that we determine, at our sole discretion, violates these Terms, our community standards, or applicable law.

We may employ a combination of automated systems (including AI-based content filters and guardrails) and human review to moderate content within the Service. Automated moderation tools are applied to both user inputs and AI-generated outputs in order to reduce the risk of harmful, illegal, or otherwise objectionable content.

If we determine that your account has been used in violation of the conduct rules set forth in Section 8, we may take one or more of the following actions, depending on the nature, severity, and frequency of the violation: issuing a warning, temporarily restricting access to certain features, suspending your account for a defined period, or permanently terminating your account.

We have no obligation to monitor all content produced by or exchanged through the Service, nor can we guarantee that all harmful or objectionable content will be detected and removed. You acknowledge that despite our safety measures, you may encounter content that you find objectionable, inaccurate, or otherwise inappropriate.

If you encounter content that you believe violates these Terms or applicable law, please report it to [email protected]. We will review all reports in a reasonable timeframe and take appropriate action where warranted.

Nothing in this section shall be construed as imposing a general monitoring obligation on Astral Prism Srls within the meaning of Article 8 of Regulation (EU) 2022/2065 (Digital Services Act).

10. AI-Generated Content Disclaimer

You expressly acknowledge and agree that all narrative content, storylines, dialogues, character descriptions, game events, and other textual or visual outputs produced during gameplay are generated by artificial intelligence systems. This content is created algorithmically and in real-time; it is not authored, reviewed, edited, or pre-approved by human writers or editors before being presented to you.

AI-generated content may contain factual errors, logical inconsistencies, anachronisms, inaccuracies, or other imperfections. The AI systems generate fictional narrative content for entertainment purposes and do not possess knowledge, judgment, or understanding of the real world.

AI-generated content does NOT constitute professional advice of any kind. Without limitation, AI-generated content should not be interpreted or relied upon as medical advice, legal advice, financial advice, psychological counseling, therapeutic guidance, or any other form of professional recommendation. If you require professional advice in any domain, you should consult a qualified professional.

Astral Prism Srls does not endorse, guarantee, or assume responsibility for the accuracy, completeness, reliability, suitability, or appropriateness of any AI-generated content. The views, opinions, and statements expressed in AI-generated narrative content do not reflect the views or opinions of Astral Prism Srls, its directors, employees, or affiliates.

Despite our implementation of content safety measures, guardrails, and filtering systems, AI-generated content may occasionally produce unexpected, offensive, disturbing, or inappropriate results. The nature of generative AI systems means that outputs cannot be fully predicted or controlled in all circumstances.

If you encounter AI-generated content that you believe is harmful, offensive, illegal, or otherwise concerning, please report it immediately to [email protected]. Your reports help us improve our safety systems and better protect all users.

You use the Service and consume AI-generated content at your own risk and discretion.

11. Service Availability

We endeavor to maintain the availability and reliability of the Service on a continuous basis. However, the Service is provided over the internet and relies on complex technical infrastructure, third-party services, and systems that are inherently subject to interruption and failure.

We do not warrant or guarantee that the Service will be available at all times, or that access will be uninterrupted, timely, secure, or error-free. The Service may be temporarily unavailable due to, among other things: scheduled or unscheduled maintenance, software updates and deployments, server or infrastructure failures, network connectivity issues, third-party service outages (including payment processors, cloud hosting providers, and AI model providers), cyberattacks or security incidents, or any other technical or operational issue.

We will make commercially reasonable efforts to provide advance notice of scheduled maintenance through in-app notifications or email, but we are not obligated to do so for emergency or unscheduled maintenance.

To the maximum extent permitted by applicable law, we shall not be liable for any loss, damage, or inconvenience arising from or related to any interruption, suspension, or discontinuation of the Service, whether temporary or permanent, and whether caused by factors within or outside our control.

Force majeure: we shall not be held liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, epidemics or pandemics, wars, armed conflicts, terrorist acts, civil unrest, government orders or sanctions, embargoes, labor disputes, power outages, telecommunications failures, internet service interruptions, failures of third-party infrastructure or services, or any other event constituting force majeure under applicable law.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. In the event of a permanent discontinuation of the Service, we will provide reasonable notice and, where applicable, arrange for refunds of unused purchased credits.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ASTRAL PRISM SRLS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, ASTRAL PRISM SRLS DOES NOT WARRANT THAT: (I) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS OR CONTENT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (IV) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASTRAL PRISM SRLS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE ACTUALLY PAID TO ASTRAL PRISM SRLS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT MADE ANY PAYMENTS, OUR MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED FIFTY EUROS (EUR 50.00).

NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; (III) WILLFUL MISCONDUCT (DOLO) OR GROSS NEGLIGENCE (COLPA GRAVE) UNDER ITALIAN LAW; (IV) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY LAW, INCLUDING MANDATORY CONSUMER PROTECTION PROVISIONS UNDER THE ITALIAN CONSUMER CODE (D.LGS. 206/2005) AND APPLICABLE EU LEGISLATION; OR (V) OUR OBLIGATIONS UNDER THE LEGAL GUARANTEE OF CONFORMITY FOR DIGITAL CONTENT AS SET FORTH IN SECTION 16.

The limitations and exclusions in this section apply to the fullest extent permitted by law in the applicable jurisdiction and shall survive the termination of these Terms.

13. Indemnification

You agree to indemnify, defend, and hold harmless Astral Prism Srls, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

(a) your access to or use of the Service;

(b) your violation or breach of any provision of these Terms;

(c) your User Content or any content you submit, post, transmit, or otherwise make available through the Service;

(d) your violation of any applicable law, regulation, or order;

(e) your violation or infringement of any rights of any third party, including but not limited to intellectual property rights, privacy rights, and publicity rights; or

(f) any dispute between you and any other user of the Service.

This indemnification obligation shall not apply to the extent that the claim, damage, or loss arises directly from the negligence, willful misconduct, or breach of these Terms by Astral Prism Srls.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claim. You shall not settle any claim subject to this indemnification provision without our prior written consent.

If you are a consumer residing in the European Union, this indemnification obligation applies only to the extent permitted by the mandatory consumer protection laws of your country of residence.

14. Termination and Suspension

(a) Termination by You. You may terminate your account and cease using the Service at any time, for any reason, by utilizing the self-service account deletion feature available within the application settings. Upon voluntary account deletion, your account will be deactivated and your personal data will be handled in accordance with our Privacy Policy. Any unused credits remaining in your account at the time of deletion will be forfeited, except where your right of withdrawal under Section 6 applies and you exercise that right within the applicable timeframe.

(b) Suspension or Termination by Us. We reserve the right to suspend or terminate your account and access to the Service, in whole or in part, if we reasonably determine that: you have violated or are violating any provision of these Terms, including the User Conduct rules in Section 8; your account has been used for fraudulent or illegal activity; your continued use of the Service poses a security risk to the Service, other users, or third parties; we are required to do so by law, regulation, or court order; or we discontinue the Service or any material part thereof.

For non-urgent violations (those that do not involve illegal activity, imminent security threats, or severe harm to other users), we will provide you with at least fifteen (15) calendar days' advance notice via email, specifying the nature of the violation and, where possible, the steps you may take to remedy it. If you remedy the violation within the notice period, we may, at our discretion, withdraw the termination.

For serious violations (including but not limited to illegal activity, security threats, fraud, harassment, and generation of illegal content), we may suspend or terminate your account immediately, without prior notice.

(c) Effect of Termination. Upon termination of your account, whether by you or by us: your license to access and use the Service is immediately revoked; any unused credits in your account are forfeited, except as otherwise required by applicable law; your User Content and game data will no longer be accessible to you through the Service; your personal data will be deleted within thirty (30) days of account termination, except to the extent that retention is required by applicable law or regulation (such as tax and accounting obligations), as further detailed in our Privacy Policy; provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 7, 10, 12, 13, 15, and 16.

(d) Appeal. If your account has been terminated by us and you believe the decision was made in error, you may appeal by contacting [email protected] within thirty (30) days of receiving the termination notice. We will review your appeal and respond within a reasonable timeframe.

15. Governing Law and Jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Italy, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be submitted to the exclusive jurisdiction of the Court of Rome (Tribunale di Roma), Italy.

Exception for EU Consumers: if you are a consumer habitually residing in a Member State of the European Union, the foregoing choice of jurisdiction shall not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement. In accordance with Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I Recast), you may bring proceedings in the courts of the Member State in which you are domiciled.

Online Dispute Resolution: in accordance with Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform, which is accessible at https://ec.europa.eu/consumers/odr. This platform may be used by EU consumers to resolve disputes arising from online purchases of goods or services. Our email address for the purposes of the ODR platform is [email protected].

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

16. EU Consumer Provisions

This section applies to you if you qualify as a "consumer" within the meaning of the Italian Consumer Code (Decreto Legislativo 6 settembre 2005, n. 206) or equivalent consumer protection legislation of your EU or EEA Member State of residence. The provisions of this section are in addition to, and do not replace or limit, the other provisions of these Terms.

(a) Mandatory Consumer Rights. Nothing in these Terms shall be construed as excluding, limiting, or waiving any of your mandatory consumer rights under the applicable laws of your country of residence. In the event of a conflict between these Terms and mandatory consumer protection provisions of applicable law, the mandatory provisions shall prevail.

(b) Unfair Contract Terms. In accordance with Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts, as transposed into Italian law by Articles 33-38 of the Italian Consumer Code, any clause of these Terms that is found to be unfair within the meaning of the Directive shall be deemed null and void. The nullity of any individual clause shall not affect the validity of the remaining provisions of these Terms, which shall continue in full force and effect.

(c) Legal Guarantee of Conformity for Digital Content. Pursuant to Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services, as transposed into Italian law, you are entitled to a legal guarantee of conformity for the digital content and digital services provided through Narraxion. The digital content must conform to the objective and subjective requirements of conformity as set forth in the applicable transposing legislation.

(d) Remedies for Non-Conformity. In the event of non-conformity of the digital content or digital service with the contract, you are entitled to the following remedies, in accordance with the applicable transposing legislation of Directive (EU) 2019/770: in the first instance, you are entitled to have the digital content or digital service brought into conformity free of charge, within a reasonable time and without significant inconvenience to you; if bringing the digital content into conformity is impossible, disproportionate, or the trader has failed or refused to do so, or if a lack of conformity of such gravity as to justify an immediate reduction in price or termination persists, you are entitled to a proportionate reduction in the price or to terminate the contract; upon termination for non-conformity, you are entitled to a refund of amounts paid for the non-conforming digital content, and we shall refrain from using your User Content.

(e) Burden of Proof. For digital content supplied on a continuous basis, any lack of conformity that becomes apparent within the period during which the digital content is to be supplied shall be presumed to have existed at the time of supply, unless we demonstrate otherwise or unless this presumption is incompatible with the nature of the digital content.

To exercise any of the rights described in this section, please contact us at [email protected].

17. Changes to These Terms and Contact Information

(a) Modifications. We reserve the right to modify, amend, or update these Terms at any time to reflect changes in our Service, applicable law, or business practices. When we make changes, we will update the "Last Updated" date at the top of these Terms.

For material changes that affect your rights or obligations, we will provide you with at least thirty (30) calendar days' advance notice before the changes take effect. Notice will be given via email to the address associated with your account and, where practicable, through an in-app notification. The notice will clearly describe the nature of the changes and the date on which they will take effect.

Your continued use of the Service after the expiration of the thirty-day notice period constitutes your acceptance of the modified Terms. If you do not agree with the changes, you have the right to terminate your account before the changes take effect, in accordance with Section 14(a). If you terminate your account due to disagreement with material changes, any unused credits may be refunded upon request, provided the request is made within the notice period.

Non-material changes (such as typographical corrections, clarifications that do not alter the substance of the Terms, or updates to contact information) may be made without advance notice.

(b) Contact Information. If you have any questions, concerns, or complaints regarding these Terms, the Service, or our practices, you may contact us through the following channels:

Email: [email protected]

Postal Address: Astral Prism Srls, Piazza Roma 5, 00015 Monterotondo (RM), Italy

VAT/Tax ID (PIVA/CF): 18380411001, REA: RM-1781416

We will endeavor to respond to all inquiries within a reasonable timeframe.

These Terms were last updated on March 23, 2026.